PRIVACY POLICY ・ COMPLIANCE

PRIVACY POLICY

Basic Policy

Centria Real Estate Inc. (the “Company”) has made it a component of its mission to deliver trustworthy products and services. Further, the Company has a legal and social responsibility to protect personal information held by the Company regarding employees, customers and other stakeholders.
All Company directors and employees will comply with the Personal Information Protection Law, other related laws and regulations, this privacy policy and any other relevant internal regulations to ensure that personal information held by the Company is handled appropriately to prevent unauthorized disclosure, loss or destruction. To ensure the effective implementation of this policy, the Company will assign a Personal Information Protection Manager who will deploy and maintain appropriate security management measures including establishment of internal regulations, implementation of employee education training, inspection and evaluation of compliance enforcement through periodic reporting and work continuously towards the improvement of these measures.

Acquisition of Personal Information

The Company acquires customer personal information such as name, gender, age, telephone number and address (information that can be used to identify specific individuals as prescribed by the Law) in the following situations only using appropriate means:

When the Company receives an inquiry regarding our products or services.
When the Company executes a contract regarding our products or services.
When a customer answers our questionnaire and participates in the Company surveys.
When a customer contacts the Company by telephone, e-mail, or other means.
When a record is logged in the Company’s security systems, including building entry logs and surveillance cameras.
When the Company acquires personal information through other legal means (including publicly available information sources such as directory listings).

Handling of Personal Information

Except when the Company obtains permission from the customer or as otherwise permitted by law, the Company will use personal information appropriately, primarily for the purpose of providing real estate and related products and services, and within the following scope:

Management of customer accounts (including invoicing and collections).
Execution of the Company’s contractual rights and responsibilities associated with the Company’s products or services.
Research and analysis of market trends and customer demand.
Solicitation of customer feedback via questionnaires and other means.
Security management of the Company’s facilities.
To inform customers about products and services the Company provides (including direct mails).
To provide better products and services.
To respond to customer inquiries (including to verify the identity of the customer).
To perform tasks incidental to each of the above operations.
To ensure appropriate and smooth transactions between the Company and/or its affiliates and customers, etc.

The Company may share customers’ personal information such as name, gender, age, telephone number, address, e-mail address, place of employment, occupation and information on business cards with related companies (including shareholders), including foreign corporations. Acquisition and use of personal information to be shared with such companies are as described in Acquisition of Personal Information and Handling of Personal Information above. The Company (1-7-1, Yurakucho, Chiyoda-ku, Tokyo, CEO Hong-Yeol Park) shall be responsible for the management of personal information to be shared.
The Company may retain and use customer personal information even after the expiration of the contract as permitted by law, and if requested by the individual to whom the personal information belongs. In such cases, personal information will be handled in accordance with this Policy.

The Company will not provide personal information to third parties without the consent of the customer except when required by law or in the following cases.

When disclosure is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent from the individual.
When disclosure is especially necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent from the person concerned.
When it is necessary to cooperate with a government agency, a local government, or an individual or entity entrusted by either a government agency or local government to execute affairs prescribed by law, and obtaining the consent from the individual may impede the execution of such affairs.
When the Company outsources a part of our services such as customer or market research, debt collection, or other services under our appropriate supervision to a subcontractor with whom the Company have concluded a confidentiality agreement. In such cases, however, the Company will conclude a confidentiality agreement with the subcontractor and share and use personal information with the other party within the scope of the above-mentioned purpose of use only.

Use of Cookies, etc.

The Company uses end device identifiers such as cookies, web beacons, SDKs, and collection tags (hereinafter referred to as “cookies, etc.”) to analyze customer information.
Cookies, etc. are features that store information on how customers use website in their computers, smartphones, and other internet-enabled devices (web browsers).
Although customers can disable Cookies, etc. in their browser settings, this may affect the usability of the Company’s website or limit the scope of services provided on the Company’s website.
The Company uses the information received through cookies, etc. to facilitate your use of the Company’s website. The Company does not identify any customer’s personal information from the information received, such as access information, usage status, and browsing information.

Security Control Measures

The Company take the following measures to prevent leakage, loss, damage, etc. of personal information handled by the Company and to ensure the safe management of personal information.

Establishment of basic policy
- The Company has established a basic policy to ensure the proper handling of personal information.
Establishment of rules for the handling of personal information
- Rules for handling personal information have been established, including the method of handling personal information, appointing responsible persons and their duties, etc.
Organizational security control measures
- In addition to appointing a Personal Information Protection Manager who is responsible for the handling of personal information, the Company has established a system to clarify the employees who are allowed to handle personal information and the scope of personal information handled by such employees, and to report to the manager in the event that a violation of the law or handling rules is detected, or any sign of such violation is detected. The Company has established a system for reporting to the person in charge in the event that a violation of the law or handling regulations is detected.
Personnel security control measures
- Regular training is provided to employees on points to be aware of when handling personal information.
Physical security control measures
- In locations where personal information is handled, employee access is controlled and restrictions on equipment and other items are implemented, as well as measures to prevent unauthorized persons from accessing personal information.
- Measures are taken to prevent theft or loss of equipment, electronic media, and documents which contain personal information, and measures are taken to prevent personal information from being easily discovered when such equipment, electronic media, etc. are being physically carried, including during transportation within the workplace.
Technical security control measures
- In order to prevent leakage, loss, or damage of personal information, measures are taken to prevent unauthorized access externally.
Understanding the external environment
- The Company implements security control measures based on an understanding of the systems related to the protection of personal information in foreign countries where personal information is stored.

Requests for Disclosure, Correction, or Suspension of Use of Personal Information

When the Company receives a request for disclosure from a customer himself/herself, the Company may request additional information before informing the customer of the relevant part of the personal information the Company holds. However, the Company may not provide personal information under the following circumstances.

When the identity of the person requesting disclosure cannot be confirmed.
When the disclosure request procedure is incomplete.
When the information requested is not personal data held by the Company.
When disclosure may present risk to the individual’s, the Company’s, or a third party’s　reputation, life, body, or property.
When disclosure may adversely affect the Company’s operations.
When disclosure violates other laws

To request disclosure, correction, or suspension of use of personal information held by the Company, please contact the Point of Contact for Inquiries about Personal Information. However, the Company may not be able to suspend the use of personal information if there is a risk of a substantial impediment to the proper conduct of business. Please note that a fee may be charged for disclosure requests.

Point of Contact for Inquiries about Personal Information

Centria Real Estate Inc.
Personal Information Protection Manager

Tel:: +81-3-6665-9340
Office Hour 9:00 – 18:00
(excluding Saturdays, Sundays, national holidays, year-end and New Year holidays)
Mail:: Yurakucho Denki Bldg. South 14th Floor, 1-7-1 Yurakucho, Chiyoda-ku, Tokyo 100-0006
Email:

Please note that in order to avoid any potential impact on employees, the Company cannot accept requests for disclosure of personal information in person.

Management and Application of this Policy

To ensure the appropriate security management of personal information, the Company will review this policy from time to time and post the revised final version on the official website.

Centria Real Estate Inc.
CEO Hong-Yeol Park
Effective Date 1 August 2024